Privacy Policy

Privacy and Cookies Statement

Education Mutual are required by law to provide information about the way in which we use, store or share personal information of person's visiting our website. This Privacy and Cookies Statement sets out how we use and protect any information that you provide when you use this website.

We may change this statement from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This statement is effective from 19th July 2018 and will be reviewed on a minimum of an annual basis and changed where necessary.

Education Mutual is the Data Controller and decides how your personal data is processed and for what purpose. We use a professional services company, MC MM Services Ltd ( MC MM), to provide all services to Education Mutual; all data received by us will be shared with MCMM which act as Data Processor.

How we use your information

Visitors to our website

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this and gain appropriate consent in order to do so. We will make it clear why we collect it and what we intend to do with it.

Members and potential members

In order to understand whether the Education Mutual is appropriate for you and to enable us to form a contract, we will require information from you relating to the name, date of birth, gender, role and total number of staff members and also the contact details of an appropriate person with whom we can correspond.

We will use the contact details you provide to us to contact you to progress your membership application. We will use the other information you provide to assess your suitability for the role you have applied for. If membership of the mutual is accepted this information will be used to support the contract in place. As a Data Controller in your own right, you will be required to notify staff members that this information will be shared with us.

Members will be able to notify of claims via the website portal. Further information will be requested to support the claim as part of the contract in place, if the information is sensitive in nature consent will be expressly requested.

We may share with you information relating to the specific market within which you operate and have legitimate interest in sharing this information with you.

We will not share any of the information you provide to us with any third parties for marketing purposes.

People who email us

We monitor any emails sent to us, including file attachments, for viruses or malicious content. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Job applicants

MC MM is the employment company and is the data controller of all the information you provide when applying for a job. All information you provide will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site. We use cookies to provide information to the Google analytics tool.

To opt out of being tracked by Google Analytics across all websites visit:

Google analytics

Google Analytics uses HTTP Cookies to 'remember' what a user has done on previous pages / interactions with the website. Google Analytics supports three JavaScript libraries (tags) for measuring website usage: gtag.js, analytics.js, and ga.js.

Retention of information

We do not collect or hold more information than we need to manage the contract in place, or understand suitability for membership.

In the event that your application is unsuccessful, your information will be retained for 12 months.

We will retain any information in paper format for 12 months.

Full member information and all claims information will be held electronically for 7 years.

The information you provide to us will be held securely, whether the information is in electronic or physical format.

Your information will not be stored outside of the European Economic Area unless:

  • the recipient country is certified by EU authorities as providing adequate levels of data protection; or
  • where approved safeguards such as standard contractual clauses or binding corporate rules have been implemented.

Your rights over your information (EU & UK residents)

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for us to give you a copy of the information.


You can contact us:

by Post at:

Data Protection Officer

20 Gracechurch Street

London, EC3V 0AF

By email at:

Your right to complain (EU & UK residents)

If you have a complaint about our use of your information, you can contact us at the above noted address or the Information Commissioner's Office via their website at or write to them at:

Information Commissioner's Office

Wycliffe House

Water Lane




People who make a complaint to us (EU & UK residents)

If we receive a complaint from a person this is logged and an assessment undertaken. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to investigate the complaint and provide a conclusion to the complainant. We usually disclose the complainant's identity to whoever the complaint is about. This is inevitable where the accuracy of the complaint is in dispute however, if a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that.

We will keep personal information contained in complaint logs and supporting information in line with our retention policy. This means that information relating to a complaint will be retained for three years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from 25thMay 2018 and will be reviewed on a minimum of an annual basis and changed, where necessary.